Client Service Representative

Company Profile

As we continue to rise as a leader in the IT consulting industry, we are also looking for exceptional talent to join our team. We are committed to providing our clients with the best consultants in the Enterprise Applications market. Our exclusive focus within the ERP (On Prem & Cloud), Business Intelligence and Big Data space allows up to deliver exceptional results on critical projects.
We’re hiring for our ENTRY LEVEL sales role as a CSR and this is a stepping stone and you will be able to build a solid foundation before moving up to a Client Service Manager role with our company. This is an excellent career path for a recent college graduate that is looking for a sales role in the IT industry.

EdgeRock is headquartered in Boston, MA with satellite offices in Tampa, FL and Phoenix, AZ. We are currently hiring in all three locations.

Our On-Boarding and Training is very comprehensive-we will commit to our leadership team training you with a classroom environment, role playing, shadowing and it is very interactive with your other peers that will be learning as well.

Career Path- This CSR role is the first position in our sales organization and then once you have passed your validation period, you will move up to our Client Service Manager position that will build upon your solid training and expand to placing your own business. We also love to promote within for Practice Leader roles.

Job Description

The Client Service Representative will be responsible for generating relationships with qualified client contacts that have a need for our service offerings and play a critical role in our overall business development strategy.

• Assist in building and developing relationships with decision makers (mid-level executives, directors, CIO’s, Project Managers, CTO’s) through phone conversations utilizing supplied target prospect lists
• Apply product and industry specific knowledge and expertise to bring new business and technology insights to clients
• Identify project-based staffing needs at target companies as well as existing clients
• Participate actively in sales strategy meetings
• Effectively communicate via telephone in a high-volume environment
• Ensure client satisfaction through ongoing communication and feedback


• 1 year of sales experience or outbound phone sales with fundraisers, non-profits, call centers or any upselling in the hospitality or retail industries
• Bachelor’s degree preferred
• Driven by the potential to make uncapped income
• Must be able to work in a team environment and contribute as a positive piece of the EdgeRock team while maintaining a high volume of outbound phone calls
• Must have effective, enthusiastic, confident and articulate on the phone
• Need to be competitive and self-motivated because you will have some repetitive tasks and you must be disciplined to keep striving for your goals and be persistent
• Should have a passion for technology and how it impacts businesses
• Needs to be a results-oriented team performer with the motivation and skill to build rapport with decision makers to assist in driving the sales process to meet long and short- term goals
• Success is rewarded with a competitive Base Salary and uncapped variable incentives. Plus we offer a full range of health and dental benefits, PTO and holiday pay, & 401K

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