Customer Success Manager - Market Research

Company Profile

Boston, MA - Our client is a 20+ year old UK-Based organization that has become a trusted resource for Market Intelligence and Market Analysis for the pharmaceutical and bio-life science industry. They have built a platform to address and understand competitive landscapes, market behaviors, trends, and an overall clear look into how to make profitable decisions in this environment.

Job Description

This is an opportunity to join a stable and growing organization that has an incredibly strong brand in the business analytic space focused on Bio-Med/Pharma industry sector.

The Customer Success Manager will be tasked with supporting new and existing clients to make sure they are using the product to its full functionality
The Customer Success Manager will partner and work directly with clients on any new projects, training, customizations or implementations

The Customer Success Manager will be responsible for between 60 - 100 clients and 300-400 users


5-10 years of Pre-Sales Support, Post-Sales Support, or as a Client Success Manager/ Customer Success Manager
2+ years of experience in Market Research and Data or Bio-Med, Life Sciences, or Pharma space.
Bachelor's Degree Required

Location: Reporting daily to a Boston, MA office; limited travel up to 10%

Job #2518

Base Comp. $80,000.00
Total Comp. $110,000.00

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